Atera Review – Real-Time Monitoring, Integrations, Pricing Plan, and Support

If you’re thinking about purchasing a monitoring tool, Atera may be right for you. This review of the software provides an overview of its real-time monitoring tools, Integrations, Pricing plan, and Support. You’ll also be able to see how Atera can help you get the most out of your IT department. Continue reading to learn more. Whether you’re looking to purchase one license or a multi-user subscription, Atera can help you improve your IT management.

Atera’s real-time monitoring tools

One of the benefits of Atera’s real-time monitoring tools is its robust remote access tool. The robust remote access tools to help agents quickly determine the source of problems and resolve them quickly. This makes troubleshooting a problem easy for both end-users and service providers. In addition, Atera’s web UI also allows users to filter their devices based on their status, such as available, alerted, and assigned customers.

Atera’s all-in-one RMM is equipped with PSA (performance-based service automation) and load-analysis reports. Top-load reports give full visibility into ticket metrics, such as total tickets, average ticket duration, and total time. They can be used to compare technician performance levels. They help identify bottlenecks and prioritize tasks based on performance. Atera can be configured to support multiple systems, including legacy systems.

Integrations

In a move that will benefit security teams and business owners, Atera has partnered with Malwarebytes to offer Atera customers the Malwarebytes OneView platform. The integration will streamline security operations and automate licensing for Malwarebytes OneView. Users will benefit from endpoint protection and detection, while IT professionals will have access to real-time reporting. Atera and Malwarebytes are two leading cybersecurity companies. Read on to learn more about these two new integrations.

Atera is an integration tool for integrating third-party software. It offers a graphical interface for setting up integrations. It also supports the latest APIs. It is also customizable and can integrate with a variety of products. If you’re looking for a solution that helps you make quick sales, Atera may be the way to go. However, this software isn’t suitable for every situation. For example, it may not integrate with all third-party products.

Pricing plan

If you are an IT manager looking to automate and streamline the management of your IT network, you may be interested in the Atera Pricing Plan. This software is similar to Syncro in that it charges based on the number of devices and users. However, it has more features. In addition to automating management, Atera also helps you manage multiple services and SLAs. You can even brand your own customer portal where customers can add tickets, view their status, or browse knowledge base posts. This solution also comes with robust security features including 256-bit encryption for remote sessions, management events, and passwords in flight and at rest.

Pricing plans for Atera differ from that of Kaseya. Each version comes with different integrations. The free edition has antivirus, network discovery, and unlimited users, but you can also upgrade to a more advanced plan. Pricing plans for Atera are also more affordable than other RMM solutions. Atera has been designed for IT departments, managed service providers, and small IT departments. The software offers a 30-day free trial and a per-device pricing plan.

Support

With Atera helpdesk software, you can configure your customer portal, Knowledge Base, and white labeling options. These settings will allow you to customize your customer portal and set up your own subscription and payment options. Technicians can manage their profiles and edit their information. The Atera system will also automatically configure emails to respond to new tickets. In addition to basic support, customers can also access helpful articles and FAQs, and they can import existing contacts.

Chat can be initiated from within the app by a technician, without the Helpdesk Agent. The customer must first approve the chat request and then react. If the chat is not approved, the technician may try again later. The chat session will expire after two or five minutes. If the chat session does not end within these time frames, the customer can choose to create a new ticket or reopen the existing ticket. The history of chats can be viewed in the Atera app.