Top 10 Help Desk Software Programs

If you need help establishing a help desk for your organization, you may find the list below to be useful. Not all of these help desks are created equal, though. It is vital to find one that has all the essential features that your help desk needs, including email support and a comprehensive set of tools for managing consumers. You should also look for a user-friendly interface and easy-to-modify features. Before you purchase the software, make sure to try out its free trial versions to determine whether it is right for your organization.

ThriveDesk

While there are many other help desk software programs out there, ThriveDesk is a strong contender for many businesses. Among other things, it offers a phenomenal user experience, which helps make customer support automated. Other features include email ticketing, knowledge base, and the ability to assign conversations to team members. Moreover, it allows you to create custom-canned responses and track customer service agents’ performance.

Another notable feature of this help desk software is the shared inbox feature, which lets you have a common inbox for all customer interactions. Additionally, ThriveDesk integrates with other tools, including chat applications, email, and social media. This is a good feature for organizations that want to improve their customer service. Further, ThriveDesk is inexpensive and easy to integrate with your everyday operations.

Freshdesk

Freshdesk is a cloud-based help desk solution with a feature set that includes chatbots, omni-channel routing, SLA management, automation rules, and reporting. While Freshdesk has a free plan, most of its useful features require a paid plan. The free plan includes basic features, but Freshdesk also offers a paid version with more features, such as the ability to measure customer satisfaction.

Among the free help desk software packages, Freshdesk is among the most popular. The company offers a free plan that allows you to use it for as long as you like, but it has a limited number of agents. In addition, if you have multiple agents, you can use the free plan to train more people on your help desk. However, if you are in a pinch, Freshdesk does offer a free trial, which gives you an idea of how it works and what features you can expect.

SolarWinds Service Desk

In this article, we’ll examine SolarWinds Service Desk, one of the most popular multi-function service desk solutions, and explain why it is a top choice for many organizations. This cloud-based software as a service offers help desk functionality, workflow automation, asset management, and more. Its user-friendly dashboard helps you keep track of critical information quickly and easily. SolarWinds is aligned with the ITIL framework and integrates with more than 200 cloud-based applications.

SolarWinds Service Desk is highly automated, which helps minimize repeat tasks and improve overall efficiency. The tool also includes utilities to create rules to streamline processes and boost overall efficiency. Perhaps its most notable automation feature is its advanced ticket routing functionality, which combines AI technology and categorical groupings to automatically route tickets based on the severity of an issue. With this, you can focus more on helping users rather than manually tracking every ticket.

Mint Service Desk

Mint Service Desk is a help desk software solution designed to help small to midsize companies. This software also acts as an asset management solution and can be configured to track resources and exchange information with vendors. Users can customize their interface to suit their particular needs, and Mint is available on both Windows and Mac. For more information, visit the Mint website. After downloading the free trial, you can purchase a managed solution if you want to get more out of the software.

Mint Service Desk is a cloud-based ITSM solution designed to improve a business’s customer experience and manage its assets. Its user interface makes it easy for employees to use and integrate with various tools. Its asset management capabilities help managers monitor the condition of assets and analyze trends. It can also be integrated with social media accounts and connect with live chat to improve the customer experience. Mint Service Desk is available for purchase for small businesses, midsize businesses, and large enterprises alike.

HappyFox

With a wealth of features, HappyFox is one of the best help desk software solutions on the market. Its knowledge base is comprehensive and searchable, and you can even allow customers to mark articles as helpful. Not only does this reduce the number of customer service calls, but it can also serve as a customer portal. HappyFox can also be configured to work with multiple languages and brands, allowing your customers to access the same information in their preferred language. HappyFox is also known for its automated features, including a chatbot.

Pricing is competitive, too. You can start with a free plan and then upgrade to the paid version after a few months. The basic plan is free for five agents. You can use the higher plans, which start at $9 per agent per month, to get more features and more functionality. You can even purchase custom SSL certificates for your site. It also has excellent analytics, but you may not need them as your help desk software grows.